Shipping policy
Shipping Policy
Last Updated: July 30, 2026
Thank you for visiting and shopping at Azarbex. Below are the terms and conditions that constitute our Shipping Policy for all orders placed within the United Arab Emirates.
Section 1 - Shipping Processing Time & Order Verification
Because we utilize a Cash on Delivery (COD) model to serve our customers, all orders must pass through a mandatory verification phase before dispatch.
- The Verification Call: Once you place an order on our storefront, our automated system or our local logistics center will contact you via a phone call, SMS, or WhatsApp to verify your delivery address and availability.
- Dispatch Window: Orders are physically packed and dispatched from our local fulfillment hubs within 24 to 48 hours after successful verbal or OTP phone verification. Orders are not processed or shipped on local public holidays.
Section 2 - Shipping Rates & Delivery Estimates
We offer fast, nationwide delivery across all 7 Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Hass Al Khaimah, Fujairah, and Umm Al Cuwain).
| Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|
| Prepaid Shipping (Paid online via Card) | FREE | 1 to 3 Business Days |
| Cash on Delivery (COD) | 10.00 AED Handling Fee | 1 to 3 Business Days |
Delivery delays can occasionally occur due to extreme weather conditions, remote courier routing checkpoints, or high-volume seasonal shopping periods.
Section 3 - Courier Delivery Protocol & Failed Attempts
To ensure a smooth delivery experience, please ensure the mobile phone number provided at checkout is accurate and active.
- The Courier Contact: The delivery driver will dial your mobile number prior to arriving at your designated building, villa, or apartment complex to ensure you are home to receive the package and settle the cash invoice.
- Failed Deliveries: If our courier partner cannot reach you after 3 independent delivery attempts, the package will be automatically returned to our local fulfillment center, and the order will be gracefully cancelled.
Section 4 - Remote Non-Service Zones
While we service 98% of the UAE population, certain extreme border camps, deep desert residential oil fields, and highly restricted military areas are classified as non-service zones by local couriers. If your address falls into one of these regions, our support team will contact you via email to arrange an alternative delivery solution or cancel the order without penalty.
Section 5 - Shipment Tracking & Support
Once your order has been verbally verified and handed over to the courier, you will receive a tracking link via SMS or WhatsApp to monitor your package's live journey.
For any questions regarding your package location or to reschedule your delivery time, please email us directly at info@azarbex.in.