Refund policy

Return & Refund Policy

Last Updated: July 30, 2026
Thank you for shopping at Azarbex. We want you to be completely satisfied with your purchase. Because we partner with regional fulfillment networks to provide rapid 1–3 day delivery across the United Arab Emirates, our return process is governed by specific guidelines outlined below.
Section 1 - The 7-Day Warranty for Damaged or Defective Items
If your item (such as our Mini Portable Sewing Machine) arrives broken, physically damaged, or structurally defective from transit, we will replace it or issue a refund at absolutely no extra cost to you.
  • The Notification Window: You must report any manufacturing defects or shipping damage to us within 7 days of receiving your package..
  • Proof Requirement: To process a replacement, you must email our support team at support@azarbex.com with your Order Number, a brief description of the issue, and a clear close-up video or photo showing the product defect/damage.
  • The Resolution: Once our team reviews and verifies the video proof, we will automatically dispatch a brand-new replacement item to your address via our local courier network, completely free of charge.
Section 2 - Cash on Delivery (COD) Refund Processing
Please note that because Cash on Delivery orders involve physical cash collected at your doorstep by our courier partners, cash payments cannot be instantly reversed by the delivery driver.
  • Refund Method: If a cash-on-delivery order qualifies for a financial refund (rather than a product replacement), the refund will be issued strictly in the form of Store Credit / Digital Gift Cards or via an automated electronic bank transfer to your local UAE bank account.
  • Deductions: For refunds unrelated to damaged goods (e.g., standard approved returns), the original 10.00 AED COD handling fee and actual local courier shipping costs are non-refundable, as these fees are paid directly to the logistics network to complete the physical door-to-door transit.
Section 3 - Returns Due to "Buyer’s Remorse"
Because we hold local inventory to maintain lightning-fast dispatch speeds, we cannot accept returns or cancellations based purely on a change of mind after the product has been physically unboxed, modified, used, or damaged by the user.
  • To be eligible for a standard return, the item must be completely unused, unaltered, in the exact same condition that you received it, and in its original factory packaging.
  • We do not accept returns or sizing complaints on personalized items, custom apparel, or intimate care accessories due to strict local health and safety regulations in the UAE.
Section 4 - Return Shipping Process
  • Do not send your purchase back to the fulfillment center or the courier driver without opening a support ticket first.
  • Once a return request is officially approved by our support team, we will coordinate with our third-party logistics network to schedule a return pickup at your address, or provide you with local drop-off instructions.
Section 5 - Customer Support
For all return requests, warranty claims, or product troubleshooting assistance, please contact our support team at info@azarbex.in. We review and respond to all return tickets within 12 to 24 hours.