Contact information

Welcome to Azarbex. We are committed to providing our customers with high-quality products and an exceptional shopping experience. If you have any questions, concerns, or feedback regarding our products, orders, deliveries, or legal policies, please feel free to reach out to our dedicated support operations.

How to Reach Us

Our operations support team handles all customer inquiries exclusively via electronic communication to maintain high efficiency and detailed tracking of your requests:

Customer Support Email: info@azarbex.in
Operating Hours: Monday to Saturday, 9:00 AM to 6:00 PM (UAE Local Time)
Response Turnaround: We review and reply to all incoming support tickets within 12 to 24 business hours.

What to Include in Your Message

To help us resolve your query as quickly as possible, please structure your email based on your specific request type:

For Order Tracking & Delivery Status: Please include your Order Number (e.g., #AZ-1001-UAE) and the Full Name used during checkout.
For Address Corrections or Verification Updates: Please write "URGENT: Address Update" in the subject line of your email and include your verified local mobile number.
For Damaged Goods or Warranty Claims: Please attach your Order Number along with a short video or clear photos showing the defect or transit damage so our team can instantly dispatch a free replacement.